Frequent Ask Questions

General Questions

What is OhMyGrocer (OMG)?

OhMyGrocer brings you fresh ingredients paired with amazing recipes right to your doorstep. We work with reputable chefs, cook book authors, culinary brands and food medias around Southeast Asia to redefine the food prepping, cooking and "grocering" experience. We bring you...

  • fresh ingredients and easy-to-follow recipes, packed and delivered from our kitchen to you.
  • notable recipes that accommodate all dietary needs.
  • reorder your favorite meals as many times you'd like.
  • weekly delivery.

How OMG works?

OhMyGrocer is all about your choice, your food - for all occasions. We've designed our service to give you ready-to-cook recipes and ready-to-eat food. By letting us shop for you, we can bring you better quality food all at a better price.

Step 1. Browse our site and choose recipes and food from chefs you know and trust.

Step 2. Place your order and pick a date that works best for you, and we'll deliver it fresh to your door.

Step 3. Unbox it and be OMG!

How much are OMG meals?

Depending on the cuisine, our meals range in pricing per serving. Browse each cuisine to find the related pricing and servings.

Delivery

Where do you deliver?

We deliver across the entire Klang Valley, Malaysia which is Kuala Lumpur and the surrounding Selangor areas. Contact us at hello@ohmygrocer.com if you are unsure about your delivery location and we will gladly assist you.

When can I expect my delivery?

We deliver from Wednesday - Saturday. Deliveries typically arrive between 10am-6pm.

Please note that OhMyGrocer is at our early phase. We try our very best to deliver within the promised date and time and any inconvenience caused during this period is deeply regretted. At OMG, we do whatever we can to honor our promised!

What if I'm not able to accept the delivery?

When checking out, you can provide us with instructions on what to do if you're not available to accept your delivery. Whatever your personal circumstances, our friendly drivers will do their best to find a way to make OMG work for you.

How does the food stay fresh during delivery?

We use foam box and ice packs to ensure that everything arrives to you perfectly cold. The parcels will never be on the road longer than 24 hours, guaranteeing optimal freshness.

Are there any delivery charges?

Our delivery fee is RM8 per location.

Orders

Can I order in advance?

Yes. We recommend you plan your meals ahead to avoid any last minute hassle.

How soon can I get my box?

At checkout, you can select your preferred delivery date. Typically, you can receive your OMG box within 2 days of placing an order.

Has my order been submitted successfully?

When you successfully place an order you'll see a thank you order status page and receive a confirmation email.

Do you have a minimum order?

Yes, our minimum order amount is RM10. We strongly recommend you to try 2 or 3 of our amazing recipes.

What are the payment options?

At this moment we only accept Cash on Delivery.

Are there any hidden fees?

No. You pay as what stated on our website and when you check out your shopping cart.

Recipes & Ingredients

What's in the OMG box?

Your box will arrive with all of the fresh and seasonal ingredients you need to create recipes you've chosen, down to the exact pitch of specialty spices. Your ingredients will arrive separately packed for freshness, and are also pre-portioned for easier cooking. We also send you a cool recipe card with step-by-step instructions, so you can easily recreate our chef's recipes at home.

What's not included in my OMG box?

Salt, pepper, white sugar, and cooking oil. We'll give you the rest.

Are the ingredients and food halal?

We only use halal-certified meats unless stated otherwise.

But we allow you to buy non-Halal meals and are very careful to ensure that at no point during checkout, delivery, or at any other time, do Halal and non-Halal items get in contact with each other.

How long will the food stay fresh?

Your groceries will stay fresh for the duration of the week. We recommend that you store all of the ingredients as they are packaged together in your refrigerator.

We recommend cooking fish and seafood first to make sure it remains at its peak freshness and other meals within 5 days of receipt.